FAQ

What is Happii? 
We are an Australian brand, where we stand as the premier choice for premium, sustainable, and ethically crafted swimwear and accessories tailored exclusively for kids.

At Happii, we go beyond the ordinary, using top-tier fabrics and materials to create swimwear that offers unparalleled durability and comfort with our double-layered fabric, ensuring that kids can enjoy their time in the water with utmost ease.

Our commitment to sustainability runs deep. We prioritise not only the quality of our products but also the well-being of our planet and the communities it supports. We believe that responsible fashion is not just a choice but a responsibility.

Protecting kids' delicate skin from harmful sun rays is our primary goal. Our innovative two-way zipper design sets us apart, offering remarkable convenience when attiring or removing our premium swimwear.

Are Your Products Environmentally Friendly or Sustainable?

All of our fabrics at Happii are committed to sustainability. Our swimsuits and hats feature Carvico Vita, a fabric crafted from regenerated ECONYL® Nylon yarn, making it eco-sustainable. Additionally, the lining of our hats is made from 100% cotton mesh fabric, providing comfort and breathability for your child's water adventures. 

Is Your Packaging Also Sustainable? 

Yes, at Happii, our commitment to sustainability extends to every detail, including our packaging. We take pride in offering packaging solutions that prioritise the planet. Our packaging is not only stylish but also environmentally conscious – it's either recyclable or reusable and sustainable.

Even the small details matter to us! Our packing tape is designed for easy recycling, eliminating the need for you to remove it before recycling the package. The cotton dust bags accompanying our swimsuits and swim hats are not only a chic addition but also reusable, perfect for keeping your bags organised, especially when traveling with the little ones.

We believe in minimising waste at every stage, right down to our hang tags. Crafted from recyclable materials and accompanied by a reusable cotton string, our hang tags not only showcase our products but also provide an eco-friendly touch that you can repurpose for your own creative projects. Choose Happii for a sustainable and stylish experience from start to finish!

What Makes Your Brand Unique?

Happii stands out as the exclusive premium kids' swimwear and accessories brand that redefines quality and innovation. Our unique two-way zipper and double-layer sustainable fabric set us apart, ensuring durable and comfortable swimwear. With UPF 50+ fabric protection, we prioritise safety under the sun.

What truly makes us unique is our unwavering commitment to ethical manufacturing practices. We believe in creating products that not only look good but also do good, for both people and the planet.

Happii is the brand that combines premium quality, innovation, sustainability, and ethics into every piece of kids' swimwear and accessories. Choose Happii for the ultimate blend of style, function, and conscience.

What Products/Services Do You Offer?

Currently, we offer our flagship swimsuits, swim hats and beach bags, available exclusively on our website. View all products here.

These products are designed with a focus on premium quality, sustainability, and the utmost comfort, specifically for kids. We are dedicated to providing top-tier swimwear and accessories to ensure the best experiences for your little ones.

How Do I Contact Customer Support?

For any inquiries regarding your Happii orders, shipping, returns, or questions about our products, please don't hesitate to reach out to us at info@happiiswim.com.

Our dedicated customer support team is here to assist you promptly and ensure your Happii experience is nothing short of exceptional. We will respond to your email within 2 business days.

Your satisfaction is our priority, and we're committed to addressing your concerns and providing the information you need. Feel free to contact us anytime; we're just an email away. 

What Payment Options Do You Accept?

We offer a variety of convenient payment options to suit your preferences. You can make purchases on our website using credit cards, PayPal, Apple Pay, Android Pay, and Afterpay, ensuring a seamless and secure transaction experience.

Where Do You Ship Your Orders From?

All Happii orders are shipped from Bali, Indonesia, where we operate logistically under our Indonesian Entity. We exclusively use DHL Express, ensuring a reliable and efficient delivery process for our customers. 

What Is Your Shipping Policy?

Please view our Shipping Policy here.

What Is Your Refund & Returns Policy?

Please view our Refund & Returns Policy here.

Do You Offer International Shipping?

Yes! Currently, we offer shipping to several countries, including Australia, New Zealand, South Africa, United States of America, Canada, United Kingdom, Republic of Ireland, Egypt, Qatar, United Arab Emirates, Oman and Saudi Arabia.

Stay tuned for updates as we plan to expand our shipping destinations in the near future. Be sure to sign up for our Happii Newsletter to receive the latest shipping updates and other exciting news.

How Can I Track My Order?

To track your order, please visit DHL's tracking page at DHL Tracking and enter your shipping number. You'll receive real-time updates on the status and location of your package. If you have any questions or encounter any issues, feel free to reach out to our customer support at info@happiiswim.com, and we'll be happy to assist you.

What's Your Privacy Policy?

Please view our Privacy Policy here.

How Do I Create a Happii Family Account?

Join the Happii Family by sharing your details with us here to become a part of our vibrant community.

Can I Change or Cancel My Order?

If your order has already been successfully processed, we regret that we are unable to cancel it. However, if you wish to return the item, you are more than welcome to do so. Please refer to our Returns Policy for further guidance on how to initiate a return

How Do I Stay Informed About Your Latest Offers and Updates?

Stay updated with all things Happii! Subscribe here to our Happii newsletter and join us on our social media platforms.

You can find us @happiiswimkids on Instagram, Facebook, and YouTube. Don't miss out on exciting updates, exclusive offers, and a glimpse into the world of Happii!

Does Happii Do Giveaways?

Yes, we conduct monthly Instagram giveaways. To enter, follow us on Instagram @happiiswimkids and sign up for our Happii Newsletters to get early access to exclusive details before we announce them on Instagram. We reveal the giveaways on the 15th of each month and announce the lucky winners on the 20th. Check out our Giveaway Policy for important information on eligibility and rules. Engage with our Happii community to increase your chances of winning and stay tuned for exciting prizes.

How Can I Become a Happii Ambassador, Partner or Collaborate with Your Brand?

To inquire about becoming a Happii Ambassador, Partner, or exploring collaboration opportunities with our brand, please reach out to us with your expression of interest at community@happiiswim.com. We look forward to hearing from you and exploring potential collaborations.